FAQ

Q: How to register a PayPal account?

1. Click the Sign up button to register located on the top of PayPal official website.
2. Select your country or region where you live from the drop-down menu. (e.g. United Kingdom, Ireland)
3. Choose the type of account that works best for you: PayPal for your personal use, or PayPal for your business.
4. Fill out the form and follow the online instructions to complete registration.
5. Then you can shop with us securely and conveniently via PayPal payment.

Q: Is PayPal free?

You can sign up for a PayPal account for free, and there's no charge to transfer funds from your bank account to your PayPal account. For the buyer, it's totally free.

Q: What is the difference between Ni-Cd, Ni-MH and Li-ion battery?

Ni-Cd and Ni-MH: the main difference between the two is the fact that Ni-MH batteries (the newer of the two technologies) offer higher energy density than Ni-Cd batteries. In other words, pound for pound, Ni-MH delivers approximately 100% more capacity than its Ni-Cd counterpart. What this translates into is increased run-time from the battery with no additional bulk to weigh down your portable device. Ni-MH also offers another major advantage: Ni-Cd batteries tend to suffer from what is called the "Memory Effect". Ni-MH batteries are less prone to develop this dreaded affliction and thus require less maintenance and care. Ni-MH batteries are also more environmentally friendly than their Ni-Cd counterparts, since they do not contain heavy metals (which present serious landfill problems).

Li-ion has quickly become the emerging standard for portable power in consumer devices. Li-ion batteries produce the same energy as Ni-MH batteries but weigh approximately 35% less. This is crucial in applications such as camcorders or notebook computers, where the battery makes up a significant portion of the device's weight. Another reason Li-ion batteries have become so popular is that they do not suffer from the memory effect at all. They are also better for the environment because they don't contain toxic materials such as Cadmium or Mercury.

Q: The new battery isn't charging, is it defective battery?

New batteries are shipped in a discharged condition or with very low capacity and must charged before use. We generally recommend an overnight charge (approximately 12 hours). Refer to the user's manual for charging instructions. Rechargeable batteries should be cycled (fully charged and then fully discharged) 3 to 5 times initially to allow them to reach their full capacity. (Note: it is normal for a battery to become warm to the touch during charging and discharging).

New batteries are hard for the device to charge; they have never been fully charged and are therefore "unformed". Sometimes the device's charger will stop charging a new battery before it is fully charged. If this happens, remove the battery from the device and then reinsert it. The charge cycle should begin again. This may happen several times during the first battery charge. Don't worry, it's perfectly normal.

Q: How to discharge and charge laptop battery?

A typical charge and discharge cycle is as follow:
1. Install your newly purchased battery into your laptop.
2. Disconnect the AC adapter and use your laptop until it itself shuts down. In this situation, the battery is fully discharged.
3. Connect the AC adapter and your battery should start charging.
4. Charge until the battery is full.
Repeat this charge and discharge cycle a few times and your battery pack will be conditioned to perform at full capacity.

Note: Please do not over discharge and overcharge your battery.

Q: How to discharge and charge camera battery?

1. Place the battery in your camera until it itself turns off. In this situation, the battery is fully discharged.
2. Take out your battery and slide it into your battery charger.
3. Connect your charger with power to fully charge the battery. It is normal for a new battery that battery indicator shows 100% capacity in 10 to 15 minutes. Please keep charging until there is no time left for charging.
4. Fully charged and fully discharged or "cycled" as much as five times to condition them into performing at full capacity.

Note: Our battery can not be charged with your camera directly. Please charge the battery with our battery charger.

Q: If your battery can not charge with our battery charger, what is matter with the charger?

I think there is some electrical contact problem in your charger and you can fix it yourself in a few minutes.

1. Remove your charger from the DC adapter.
2. There are two hooks at the bottom of the charger.
3. Your can release the top charging plate by pushing the hooks with two fingers.
4. The top charging plate will release from the top.
5. At the bottom of the charging plate, there will be three metallic contacts.
6. Try pulling all the contacts so that it will avoid the bad connection.
7. Slowly re-insert the charging plate to the charging base.
8. Re-connect the DC adapter and your charger should work.

Good luck and if there is still other problem, please don't hesitate to contact us again.

Q: What does the charger LED indicator mean when charging battery?

1. Plug the AC power adapter in a wall outlet.
2. Connect the AC Power adaptor supplied with charger to the DC in jack.
3. Status indicator shows RED when the charger is ready and charger indicator shows flashing Green when waiting for battery pack.
4. Slide battery pack in the charger and charger indicator goes RED when charging.
5. Charger indicator show RED and GREEN alternatively when battery pack has more than 90% charged.
6. When the battery pack is fully charged, the LED indicator shows a steady green.
7. After the battery pack fully charged, slide the battery pack out.
8. Unplug DC power, CHARGE and STATUS indicators go out.

Q: What does the charger LED indicator mean of my laptop battery?

If the computer is connected to an electrical outlet, the Battery light operates as follows:
- Solid green: The battery is charging.
- Flashing green: The battery is almost fully charged.

If the computer is running on a battery, the light operates as follows:
- Off: The battery is adequately charged (or the computer is turned off).
- Flashing orange: The battery charge is low.
- Solid orange: The battery charge is critically low.

When you light is flashing orange/red three times and then white/green once, it means your battery is dying.
Not in the sense that you need to recharge it, but in the sense that you need to replace it.
Eventually, the battery will stop working entirely, and your computer will only function when it is plugged in. This does not mean you need a new laptop, just a new battery.

I have never gotten more than two years out of a dell battery, and sometimes they've only lasted a year (though admittedly, I'm a heavy computer user for my job). If you want confirmation, go to the Dell website. There is information on it about exactly this issue.

Q: The laptop battery still reports 7 minutes of life when it is 100% charged, but the battery actually lasted about 2.5 hours. Are the internal electronics of this battery (the part that reports status) are okay?

New laptop battery has a self recognize process for the first time charge. After using a period of time, it will become normal. Please set the minimum capacity for the computer to turn off in the power meter management. Disconnect the AC adapter and use your laptop until the battery is fully discharged. Then connect your ac adapter to fully charge the battery. Fully discharge and fully charge the battery or cycled about 3 to 4 times to condition the battery to its full capacity.

Q: What are smart batteries?

Smart batteries have internal circuitry which monitors the battery condition which is displayed on a fuel gauge to indicate the remaining charge.

Q: What is memory effect?

A condition occurs when a battery is charged to the same level several times consecutively. The battery develops a chemical "memory" of that level and will not allow a charging past that point. You can avoid this through several complete discharge and recharge cycles.

Q: I have discharged the battery to zero volts, and fully discharge and fully charge as your instruction, but the battery can not charge to 100% capacity. Is it involved with over discharge and overcharge?

Our battery pack is made up of several cells. If you discharge the battery to zero, what will most likely happen is that one or more of the cells will "reverse" because they are weaker than the other cells. The reversed cell begins to accept a "backwards" charge from the other better charged cells around it. This will kill the battery. So we should stop the discharge at one point, rather than letting the pack slump down to zero volts.

In the meantime, when the battery is at its full capacity, we should not plug the AC adapter to trickle charge the battery. It will overcharge the battery.

Note: Over discharge and overcharge the battery will damage the battery.

Q: Power tools batteries: OEM VS 3rd Party?

The replacement power tools batteries supplied by us are usually lower in price and typically exceed the specifications of OEM power tools batteries. Many of our power tools batteries use the exact same battery cells as OEM batteries. In addition, we offer a superior warranty over the OEM manufacturer's warranty. Finally, we make warranty replacement on our 3rd party power tools battery easier by dealing with you, the consumer, directly.

Q: How can I maximize the performance of my power tools batteries?

There are several steps you can take to help you get maximum performance from your power tools batteries.

Prevent the Memory Effect - Keep the power tools battery healthy by fully charging and then fully discharging it at least once every two to three weeks. Exceptions to the rule are Li-ion batteries which do not suffer from the memory effect.

Keep the power tools Batteries Clean - It's a good idea to clean dirty battery contacts with a cotton swab and alcohol. This helps maintain a good connection between the battery and the portable device.

Exercise the Battery - Do not leave the battery dormant for long periods of time. We recommend using the battery at least once every two to three weeks.

Battery Storage - If you don't plan on using the power tools battery for a month or more, store it in a clean, dry, cool place away from heat and metal objects. Ni-Cd, Ni-MH and Li-ion batteries will self-discharge during storage; remember to recharge the batteries before use.

Q: Understanding your power tools Battery Needs?

We strive to make your power tools battery purchases even easier. Since we understand that finding the right batteries for your needs can be overwhelming and confusing at times, we developed a power tools battery finder tool to help find the right size for the make and model of your equipment. We also offer educational articles and tips to help you conserve your batteries and understand common problems.

Q: If my original power tools battery is a Ni-Cd battery, can I use a different chemistry battery?

That would depend on both your charger and power tools. Lots of chargers will charge Ni-MH batteries and a few others will charge Li-ion. However, even if your charger will do this, your power tools might not. It is best in these situations, to check your user manual or contact the manufacturer to find out the technical specs of your model.

Q: Can I recharge an old power tools battery after it seems to have stopped taking a charge?

There is a belief that you can recondition your old nickel based battery. Nickel based batteries will crystallize after a period of time and use. Some people say that you can break up the crystallization by running the battery at a very low volt (0.5V or less) over a long period of time and doing this over and over a couple of times as the battery drains.

However, this process can take a long time and has not been scientifically proven to work, so in most cases, your best bet is to replace the old battery.

Q: How long will my power tools last with a fresh charge?

That question can only be answered by how you use your power tools. For example, when using a drill your usage time can vary based on the speed you use. Drilling into steel will use more power than drilling into wood or drywall.

Here are some formulas to help give you an idea of how long the battery will last.
Amp hours (Ah) = number of amps x number of hours
Amp hours (Ah) / number of amps = number of hours

Q: How can I prolong the life of my battery?

There are several things you can do to help extend the life of your battery.
First, store it separate from the tool to which it belongs. Do not leave it in the charger when it is fully charged.
Second, keep it in a place that has a fairly consistent temperature.
Finally, if dealing with Nickel based batteries, make sure that the battery is fully discharged before recharging it.